Refund & Return Policy
Effective Date: January 1st 2026
Aseptify is committed to delivering premium-grade cleaning services and professional products. This Refund & Return Policy outlines the terms governing service cancellations, refunds, and product returns.
1. Cleaning Services
Service Satisfaction
Aseptify strives to maintain the highest service standards. If you are dissatisfied with a completed cleaning service, you must notify us within 24 hours of service completion.
Upon review, Aseptify may, at its sole discretion:
• Re-perform the service at no additional cost
• Issue a partial refund
• Provide service credit
Refunds are not guaranteed and are evaluated case-by-case.
Cancellations & Rescheduling
• Cancellations made 24 hours or more before the scheduled appointment may be rescheduled without penalty.
• Cancellations made less than 24 hours before service may incur a cancellation fee.
• Same-day cancellations are non-refundable.
Deposits & Deep Clean Services
Initial deep clean or specialty services may require a deposit.
• Deposits are non-refundable once service preparation has begun.
• Deposits may be applied toward rescheduling if adequate notice is provided.
Specialty & High-Risk Cleaning
Due to the nature of specialty services (biohazard, hazardous waste, trauma-scene cleanup, etc.):
• All specialty services are final and non-refundable
• Pricing adjustments are handled only prior to service execution
2. Subscription Cleaning Services
Subscription programs are billed on a recurring basis.
• Subscription fees are non-refundable once the billing cycle begins
• Customers may cancel future billing at any time
• No refunds are issued for partially used billing periods
3. Product Purchases
Returns Eligibility
Products may be returned if:
• Item is unused
• Item is in original packaging
• Return request is made within 14 days of delivery
Non-Returnable Items
For safety and hygiene reasons, the following are not eligible for return:
• Opened or used cleaning products
• Personal care or sanitation products
• Clearance or final-sale items
Damaged or Defective Items
If a product arrives damaged:
• Notify Aseptify within 48 hours
• Provide photo documentation
Eligible resolutions may include:
• Replacement
• Store credit
• Refund (if replacement unavailable)
4. Refund Processing
Approved refunds are issued to the original payment method.
• Processing time: 5–10 business days
• Timing may vary by financial institution
5. Contact Information
For refund or return inquiries:
Aseptify
P.O. Box 22046
Fort Lauderdale, FL 33335
📞 855-511-0558
✉️ [email protected]